Online: LandBigFish.com gladly accepts Visa, Master Card, American Express, and Discover credit and debit cards. Please note that your credit card must have a U.S. or Canadian billing address. We also accept PayPal and Venmo.
By Phone: Call us toll-free at 1-877-347-4718 from 8 AM - 4 PM Central Standard Time, Monday through Friday, to place phone orders. Please have your credit card ready. No C.O.D.'s.
Shipping Information – Rates
What are the shipping rates?
Actual shipping rates will be calculated at checkout. For orders placed within the contiguous 48 states, the following shipping charges will be applied based on the corresponding customer order totals:
$50 and over = Free Standard Shipping
$0 to $49.99 = Actual shipping rate
The customer will be charged the actual shipping cost for all expedited shipping options.
How long does shipping take?
Orders placed before 12:00 PM Central Time (CT) on regular business days are typically processed and shipped within two business days. Please note that shipping times may be extended during promotional events, holidays, or periods of high order volume.
For orders containing items fulfilled by our 3rd party distributor:
- Orders placed after 12:00 PM CT on Thursday or before 12:00 PM CT on Friday will generally ship the following Monday.
- Orders placed after 12:00 PM CT on Friday will generally ship the following Tuesday.
All orders are processed and shipped on a first-in, first-out basis. We appreciate your patience and understanding as we work to fulfill your order as quickly as possible.
How will my order be shipped?
Orders that qualify for free shipping will ship in the most economical way. These may be delivered by the United States Post Office (USPS), UPS Ground, FedEx Ground, or a combination of these. It is not uncommon to have multiple packages per order.
Can I ship to more than one address?
No.
I only received part of my order.
We use a network of vendors for fulfillment. 95% of orders are fulfilled at the LandBigFish warehouse, but it is not uncommon to have two or more packages per order. We try to consolidate into a single shipment whenever possible. Make sure to check the latest shipping notes on your order status page for the most current shipping information.
Can I change/add to my order after it has been submitted?
We begin processing your order as soon as you submit it. Once your order has been placed we are unable to make any changes to the order. Carefully review your order before clicking on the final check out button.
Will I receive an order confirmation by email?
You will receive an email confirmation immediately after placing your order. You will also receive e-mail updates as your order is being processed. If you are not receiving our e-mails please verify your e-mail address was correctly entered at checkout. Also check your spam or junk folder to make sure it was not misplaced.
How do I get a tracking number?
You will receive a tracking number via e-mail once your order is shipped.
Shipping outside US/Canada?
All foreign orders are billed via PayPal and charged actual shipping cost.
How can I search by a particular color in Zoom?
Go to the top of the main page and select "Shop by Brand", go to the last page and select the brand "Zoom". Once you select Zoom, then you will see an option that says "Show Filters", if you will select that it will show you many different filters that you can choose from. To search by the specific Zoom color you want, you will scroll down and select "Color", there will be a show more option, you can select that and it comes up with a huge list of colors, you can then select the color you are looking for from there.
Gift Cards
Customer-purchased gift cards have no expiration date. Any gift cards given as promotions, donations, or giveaways will expire 12 months after the issue date. Gift cards are NOT eligible for any discounts or purchasable with any promotional codes.
Returns Policy
Buy with confidence, backed by a 100% satisfaction guarantee. You have 30 days to return any new, unused products in their original, unopened packaging. Rods must still have any tags attached. Buyer is responsible for all return charges. If an item you ordered from LandBigFish.com does not meet your expectations, you can return it within 30 days of receiving it. Just contact us with your name, order number, and item(s) you wish to return. We will reply with return instructions.
If you receive a package that was damaged during shipping, please provide pictures of the package and its contents. Please send pictures along with your name and order number to info@landbigfish.com. We will issue a return label and handle the claim for you.
If you receive an incorrect item(s), please e-mail us pictures of the items along with your name and order number to info@landbigfish.com. We will issue a return label upon receipt and attempt to ship you the correct item.
Your payment will be credited once the items are received and restocked in our inventory.
Exchange Policy
No exchanges are available. You simply order a different item via our website on a separate order.
Back Order Policy
With an up-to-the-minute live inventory feed, we take every precaution to prevent backorders. However, during sale events and periods of high traffic, oversells occasionally occur. If you have a back-ordered item, we will keep the back order open for 30 days from the time of your order. If that item is received within those 30 days, your backorder will be shipped upon its arrival with no additional shipping charge to you. If you do not wish to wait for that item to be restocked, you may request a refund at any time.
Lost or stolen package?
If you believe your package is lost or stolen, please contact the carrier using the provided tracking number for further assistance. Land Big Fish is not responsible for lost or stolen packages. If your package is determined to be stolen, then contact your local authorities.
Missing, Damaged, or Incorrect Merchandise Policy
At Land Big Fish, we take pride in accurately processing and shipping every order. We understand that occasionally shipping errors, missing merchandise, or damaged products may occur. To help us resolve these issues quickly and fairly, we have established the following policy.
1. Reporting Missing, Damaged, or Incorrect Merchandise
Customers are responsible for inspecting their shipments promptly upon delivery.
Any missing, damaged, or incorrect merchandise must be reported to our customer service team within 48 hours of the carrier's confirmed delivery date and time.
This includes:
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Items missing from a delivered package
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Incorrect items received
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Damaged or broken merchandise
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Packages that appear opened, tampered with, or damaged during transit
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Discrepancies between the merchandise received and the packing slip
Reporting an issue promptly allows our team to investigate packing records, warehouse inventory, and shipping information while the details are readily available.
2. Required Documentation
When reporting a shipment issue, customers may be asked to provide the following information:
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Order number
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Customer name and contact information
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Description of the missing, damaged, or incorrect merchandise
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Photos of the outside shipping box or packaging
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Photos of the shipping label
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Photos of the merchandise received
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Photos of any visible damage or signs of tampering
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A copy or photo of the packing slip, if available
Please retain all original packaging, packing materials, and merchandise until the claim has been reviewed and resolved.
Failure to provide requested documentation may delay the investigation or prevent us from verifying the claim.
3. Claims Reported After 48 Hours
Claims submitted more than 48 hours after the carrier's confirmed delivery date and time will be reviewed on a case-by-case basis.
Because delays in reporting can make it difficult to determine whether merchandise was missing at shipment, damaged during transit, or lost after delivery, we cannot guarantee a refund or replacement for claims reported outside the 48-hour reporting window.
Land Big Fish reserves the right to request additional information when investigating late claims.
4. Shipping Carrier Claims
Some shipping issues may require an investigation or claim with USPS, UPS, FedEx, or another shipping provider.
Carrier claim deadlines and requirements vary by carrier, shipping service, and type of loss or damage.
Customers must notify Land Big Fish within our 48-hour reporting window whenever possible, even when the carrier allows additional time to file a claim.
Customers may be required to retain packaging and cooperate with the carrier's investigation or inspection process.
5. Claim Investigation and Resolution
Once a claim is submitted, our customer service team may review:
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Order details and packing records
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Warehouse fulfillment information
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Shipping weights and package details
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Carrier tracking and delivery confirmation
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Customer-provided photographs and documentation
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Available inventory and shipment records
If an error or damage is verified, we will determine an appropriate resolution, which may include:
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Shipping the missing or correct merchandise
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Replacing damaged merchandise
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Issuing a refund for affected merchandise
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Providing store credit when agreed upon with the customer
Resolution will depend on the circumstances of the claim, merchandise availability, and applicable consumer protection laws.
6. Packages Marked Delivered
If a shipping carrier marks a package as delivered but the customer cannot locate it, the customer should promptly check the delivery location, surrounding areas, and with household members or neighbors.
Customers should then contact the shipping carrier and notify our customer service team.
Packages marked delivered may require a carrier investigation before a resolution can be determined.
7. Customer Responsibility
Customers are encouraged to:
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Inspect shipments immediately upon delivery.
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Compare all merchandise against the order confirmation or packing slip.
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Report discrepancies within 48 hours.
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Preserve packaging and take photographs of any damage.
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Provide accurate information during the investigation.
8. Policy Limitations
Land Big Fish reserves the right to investigate all reported shipment discrepancies and determine an appropriate resolution based on the available evidence.
Submitting a claim does not automatically guarantee a refund, replacement, or store credit.
Nothing in this policy limits or excludes any rights or remedies available to customers under applicable federal or state law, including applicable payment dispute rights.
Important Reminder
All missing, damaged, or incorrect merchandise should be reported within 48 hours of confirmed delivery.
We appreciate your understanding and cooperation as we work to provide accurate orders, dependable shipping, and excellent customer service.
