Fishing Tackle Marketplace
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What's our policy on returns?Buy with confidence with a 100% satisfaction guarantee. You have 30 days to return any new and unused products in their original unopened packaging. Rods must still have any tags attached. Buyer is responsible for all return charges. If an item you ordered from LandBigFish.com does not meet your expectations, you can return it within 30 days of receiving it. Just contact us with your name, order number and item(s) you wish to return. We will reply with return instructions. If you receive a package damaged during shipping, please contact us via your order status page or our contact page. We will ask you to provide pictures of the package along with the contents inside. Please reply with requested pictures to help expedite your case. We will issue a return label and handle the claim for you. If you receive an incorrect item(s) please contact us via your order status page or our contact page. We will then have you e-mail us pictures of the items along with your name and order number. We will issue a return label upon receipt and attempt to ship you the correct item(s). Your form of payment will be credited (unless you request a LandBigFish gift card) once items are received and restocked into our inventory.
What's our policy on exchanges?No exchanges are available. You simply order a different item via our website on a separate order.
What's our policy on back orders?With up to the minute live inventory feed it is our goal to take every precaution to prevent back orders. However, during sale events and times of high traffic, oversells do occasionally happen. In the event that you have a back ordered item we will keep that back order open for 30 days from the time of your order (exceptions may occur if the item is not able to be restocked or we know the ETA on the item will be longer than 30 days). If that item is received within those 30 days your back order will be shipped at the time of arrival with no additional shipping charge to you. If you do not wish to wait on that item to be restocked you may request a refund at any time.
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